SynergyTrak: Help

SynergyTrak’s online OR portal is optimised for use on a smartphone.  This includes the use of the camera for barcode scanning and taking pictures of trays.

SynergyTrak offers standard integration application program interfaces (APIs) that work with everything from surgery scheduling systems, washers and autoclaves through to enterprise resource planning (ERP) systems to manage purchasing.

SynergyTrak has a full preventative maintenance scheduling engine and maintenance management module that gives you total control over instrument upkeep.  This flexibility allows you to manage ad-hoc repairs through to instrument and tray level maintenance plans.

Members of our locally based Enterprise Applications Team are available to help with the implementation of SynergyTrak.  They can draw on the expertise of Synergy Health’s global support network and provide:

• Data migration services

• System configuration

• On-site training

• Remote training (WebEx)

• Go live support

• SynergyTrak provides electronic and regulatory evidence for compliance.

• GS1 Part coding standards

SynergyTrak allows customers to target an improvement in instrument and asset utilization and obtain increased process efficiency.

SynergyTrak is a scalable, enterprise level surgical instrument tracking and asset management system that delivers real operating efficiencies and advanced reporting capabilities, focused on delivering the best outcomes for the patient and hospital.

●   Proven hosted multi-facility solution, with software as a service options

●   Strong real-time management information with a focus defect and cost reduction

●   RFID support – increased operational efficiencies

●   Flexibility from small hospitals to multi-hospital instrument sterile processing

●   Most intuitive interface for technicians, ensuring best practice in sterilization is followed

SynergyTrak currently serves over 400 customers globally.

SynergyTrak offers a full vendor tray management module.  Integrated with both the OR portal and the administration software it allows you to manage the process from order through to procedure and delivery back to the vendor.

As a managed service, SynergyTrak requires no central hardware within the hospital.  It needs a suitable external connection and only requires the end user hardware within the facility.  We offer an open book policy on all hardware and will work with you to find the best price.

Examples: Printers, Label Printers, Thin Terminal Clients, Displays, Barcode Scanners, Keyboards, Mice, Any specialist hardware (e.g. RFID Scanners..).

SynergyTrak is offered as a total managed service, hosting the application in our 24/7 monitored global data centers.  It is priced based on how many serial numbered items you process (Trays, Peel Pouches, Vendor trays etc…) as well as the level of functionality you require.  This allows for complete pricing flexibility from ambulatory surgical centers right the way up to large hospital systems.

Support is available by phone, email and in person.  You will have access to a locally based Enterprise Applications Support Team who can draw on the global expertise of the Synergy Health network. Call +1 (813) 792 6316 or email support@synergytrak.com with your queries.

There is a combination of pre-built reports in addition to self service dashboards.  Areas of reporting include:

• Defect (Trend) Reporting

• Financial (Trend) Reporting

• Production Volume (Trend) Reporting

• Quality (Trend) Reporting

• Inventory Management

• Productivity

SynergyTrak enables better management to increase productivity and efficiency. Direct labor savings of over 20% have been achieved through the use of SynergyTrak’s performance center.  Quality is increased and defects are reduced, and SynergyTrak’s tray prioritisation ensures your trays are processed in time.

Just a few hours. SynergyTrak operative is an optimized touch screen production software that is intuitive to use and easy to learn.

• HL7 & open data interchange format support

• Existing compatibility with ERP software (IFS) and capability to interface with other software

• Built on Microsoft technologies; SQL Server and .NET

• Scalable hosted framework with disaster recovery

• Compliance with CFPP and European Standards

SynergyTrak is continually being developed and updates are released to it on a quarterly basis.  Current headline operational features include, but are not limited to:

• Tracking and Traceability
• Intuitive technician interface
• Workflow Management
• Decontamination and Sterilization Traceability
• Productivity Monitoring
• Label Printing
• Facility Management
• Instrument Set Management
• Instrument Management
• Production Dashboard
• Photo Library
• Manufacturer’s Instructions
• Production Management
• Pricing flexibility
• Reporting
• Asset Management
• Electronic Proof of Delivery and Collection
• Communication to the OR

150 million instruments per year are processed using SynergyTrak.

Since 1996. The current version v5 began development in October 2011, and is currently being rolled out across the Synergy group.

SynergyTrak has a fully functional Hospital Service Report system.  This compliments the SPD service report/defect tracking system and allows the SPD and OR to work in partnership to bring mutual costs down and quality up.  The service report system allows the SPD to track the affect the OR has on the quality of service providing reports that can be used in joint management meetings.

SynergyTrak’s online OR portal allows for defect tracking using a smartphone.  OR staff can simply log on to the system, scan the barcode attached to a tray, take a picture of the problem and the SPD will receive a service report.  This service report:

• Is tracked against all technicians that processed the tray at every stage of the process
• Can be managed via the service report management module in the SPD
• Can be managed via the service report management module in the OR portal
• Includes comments, action, review responsibility and preventative measures

We currently have a prototype bulk RFID reader that identifies all instruments within a tray quickly and effectively.  An average tray of 35 instruments will be read in under 40 seconds and even identify when the same instrument types have migrated between sets.  With a simple tunnel to place the tray in, OR staff can complete post theater checks quicker than a paper based check sheet at the same time as ensuring instruments are returned back to the SPD in the right trays.

SynergyTrak’s asset utilization report allows you the ability to identify how frequently trays are being used by the OR in addition to when the tray was last used.  Drill down capabilities allow you to identify physical trays of the same type. This gives you the power to re-purpose surgical instruments elsewhere, where they may be needed more.

• SynergyTrak provides electronic and regulatory evidence for compliance.

• GS1 Part coding standards