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How can I track the quality of the service the SPD provides?

SynergyTrak’s online OR portal allows for defect tracking using a smartphone.  OR staff can simply log on to the system, scan the barcode attached to a tray, take a picture of the problem and the SPD will receive a service report.  This service report:

  • Is tracked against all technicians that processed the tray at every stage of the process
  • Can be managed via the service report management module in the SPD
  • Can be managed via the service report management module in the OR portal
  • Includes comments, action, review responsibility and preventative measures

Posted in: Real problems solved

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